Charged the wrong amount on my account I opened today

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    elleetheridge
    Asked on October 1, 2025 at 2:46 PM

    Instead of $24.50 we we're charge $49

    Account for mainstreetpharmacy@gmail.com

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    Podo: Support AI Agent
    Replied on October 1, 2025 at 2:47 PM

    Hi kyle etheridge,

    Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

    We understand that you were charged $49 instead of the expected $24.50 for your account associated with mainstreetpharmacy@gmail.com. We have escalated your refund request to our refund team for further review. Our team typically responds within 24-48 hours; please use the ticket thread for all updates.

    Give it a try and let us know how it goes.

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