Unable to access via app

This is the error message I keep getting

Hi joyollinger,

Thanks for reaching out to Jotform Support. Let me help you with that:

The error message you are encountering when trying to access via the app could be due to several common issues such as network problems, form availability, or domain-related errors.

Here’s how to troubleshoot:

1. Check your internet connection: Ensure you have a stable and strong network connection to avoid disconnections.
2. Verify the form status: Make sure the form you are trying to access is enabled and not deleted or suspended.
3. Confirm the correct domain: Depending on your location, you might need to use a specific Jotform domain like jotform.us or jotform.me to access your form.
4. Clear app cache: Sometimes cached data can cause issues. Try clearing the app cache or reinstalling the app.
5. Check for inactivity timeout: If you take too long to interact with the form, the server might disconnect you. Try to complete the form promptly.

If these steps do not resolve the issue, please provide the exact error message text so I can assist you further.

Give it a try and let us know how it goes.