Silver subscription pricing inquiry

I opened my account- instead of the 24.50 I was charged $49

mainstreetpharmacy@gmail.com

Hi kyle etheridge,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

We understand that you were charged $49 instead of the expected $24.50 for your account. We have escalated your refund request to our refund team to correct this billing error. Our team typically responds within 24-48 hours; please use this ticket thread for all updates.

Let us know if you have any other questions.

Thank you- I will look for the credit email

Hi kyle etheridge,

You’re welcome. Please keep an eye on your email for the credit confirmation. If you have any other questions or need further assistance, feel free to ask.

Hi Kyle,

I checked your account and can see that you selected the Silver Monthly for your payment schedule. You were charged with $49.00 + tax is because you selected the Silver Monthly plan, which is paid in monthly basis. Take note that the $24.50 rate is only for Silver Yearly plans and since your account is new, you should have the welcome discount enabled, also this plan is paid in yearly basis. If you want to have a lower pricing rate for your Silver plan, you'll have to change to the Yearly payment schedule.

Reach out again if you have any other questions.

how do I change it to monthly and get my money back
...

Hi Kyle,

To request a refund for your latest invoice, just fill out our Refund Request form. And our relevant team will email you once they've had a chance to look into it.

In the meantime, let us know if you have any more questions.