Password Woes

Hello -

I am trying to reset my password associated with the email address above. Trouble is, this is my work email and for some reason it is not letting the password reset email through. Is there another way to reset a password?

Thanks

Teresa Phillips

Hi Teresa! To help you reset your password, could you please provide the email address or username associated with your Jotform account? This will allow us to assist you further with the password reset process.

Yes - it is tphillips@ohsnd.org

Your email address was on our bounce list due to a sender address rejection related to domain issues. I've removed it from the bounce list, so you should now start receiving emails again. If you continue to experience issues, please let me know.

Thanks! I'll reset again.

Hi Teresa,

Great! Please go ahead and try resetting your password again. If you encounter any further issues or do not receive the reset email, feel free to reach out.

When I hit reset password through the email I received, I keep getting a message that the password reset code has expired. Could those be old email from when I tried to reset it in the last few weeks?

Hi Teresa,

The password reset code you receive is time-sensitive and can expire if not used within a certain period. If you are trying to use an older reset email, the code in that email may have expired, which is why you are seeing that message.

Please make sure to use the most recent password reset email you receive. If you continue to experience issues, you can request a new password reset email and use the code promptly.