Jotform Account Recovery

The co-worker that created the account is no longer working for our company.

I don't have the information to fill out the Jotform Account Recovery Form.

I have a link to one of the forms that we have in our account. I've uploaded a screenshot of the form. That's about all the information I can find. I need help to recover our account.

Thanks.

Teresa Anda

Hi Teresa,

Thanks for reaching out to Jotform Support. I understand that you need help recovering your Jotform account but lack the information to fill out the Account Recovery Form because the original account creator is no longer with your company.

In this case, the best step is to visit our account recovery guide. This guide provides detailed instructions and the Account Recovery Form you need to fill out to verify your ownership of the account.

Since you have limited information, try to provide as much detail as possible about your account, such as any known email addresses, usernames, or links to forms within the account (like the one you mentioned). This will help our team verify your ownership and assist you further.

If you have any other details or questions, please share them, and we will do our best to assist.

Give it a try and let us know how it goes.

Nope. I need to speak to a human and not AI.

Hi Teresa,

I understand how important it is to regain access to your company’s account. For security reasons, we can only process account recovery requests when the ownership of the account can be verified. Normally, this is done through the Jotform Account Recovery Form by providing details such as the account’s registered email address, billing information, or other identifiable information linked to the subscription.

If the account is on a paid subscription and you have access to the company’s payment method, you may also want to check for invoices or receipts—these often contain the billing email address tied to the account, which could help us verify ownership. You can also share your form link with me so I can locate the account associated with it.

Once we hear back from you, we can get moving on a solution.

Adrian, thanks for getting back to me. I was able to gain access to our account after all. All is good!