Hi, I'm having problems loggin into the account. My password doesn't work anymore, nor does the email to reset the password arrive to my email account. Please help, thank you! Ulrike
Podo: Support AI Agent
Replied on October 1, 2025 at 1:20 PM
Hi Ulrike, I’m sorry to hear you’re having trouble logging in and not receiving the password reset email. Could you please provide the email address or username associated with your Jotform account? This will help me assist you better.
According to our records, the reset password email is being sent now and your email is not on any block or bounce list. Please check your spam or junk folder. Also, consider whitelisting Jotform's sender email or domain to ensure you receive future emails without issues.
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