Complaint about losing access to view folders

Hello,

I am not the admin of our Jotform account; I access Jotform through my own user account.

I used to be able to see the folders where all our forms were neatly filed and was able to find everything I needed.

I believe there was an update several months ago, and now users cannot see these folders. All we see under the Workspace are Shared With Me, Assigned to Me, Sent, Drafts, etc.

I'm stuck either scrolling through hundreds of forms looking for the one I want, or using the search bar, which is only good if you know the name of the form.

Are there any plans to bring this back for users of Jotform? It is very annoying and a step backwards.

Jacquie

Hi Jacqueline,

Thanks for reaching out to Jotform Support. I understand your concern about not being able to see the folders in your Workspace as you used to. Currently, non-admin users see sections like Shared With Me, Assigned to Me, Sent, Drafts, etc., instead of the folder view you mentioned.

At this time, there is no option for non-admin users to view folders in the Workspace as before. This change came with an update, and unfortunately, the folder view for regular users is not available. There is no official information about plans to bring back this folder view for non-admin users.

If you need to organize or find forms more easily, using the search bar or requesting your admin to help with form organization might be the best approach for now.

Let us know if you have any other questions.

I would like my complaint to be forwarded to your developers.

Thanks,

Jacquie

Hi Jacqueline,

Thank you for your feedback. I will make sure to forward your complaint about the folder view access to our development team for their consideration.

We appreciate you sharing your experience, as it helps us improve our platform.

Hi Jacqueline, 

I see that you have an Enterprise account, which means that we have a dedicated Enterprise Support Team to help you. We have a guide that explains How to Contact Enterprise Support Team. Create a ticket there and someone from the Enterprise Support Team will get in touch with you shortly.

Thanks for your patience and understanding, we appreciate it.