Annual Performance Review

Anytime I try to download a PDF from our RBT annual performance review it asks for a password. I do not have that problem with any other tabs

Hi CBG,

Thanks for reaching out to Jotform Support. Let me help you with that:

The reason you are being asked for a password when downloading the PDF from your RBT annual performance review is likely because the PDF attachment has been set up with a password protection feature. This is an option available in Jotform where the original PDF attachment can be password-protected for security reasons.

Here’s how this typically works:

1. In the Form Builder, under the Settings tab, the PDF attachment option can be enabled for notification and autoresponder emails.
2. There is an option to Enable PDF Password which sets a password for the PDF attachment.
3. If this option is enabled, anyone downloading the PDF will need to enter the password to open it.

This password protection is usually set intentionally to secure sensitive information in the PDF. If you do not have the password, you might want to check with the form owner or the person who manages the form settings to provide you with the password or to disable the password protection if it is not needed.

Let me know if you need guidance on how to check or change these settings.

Give it a try and let us know how it goes.

The password protection is turned off

Hi CBG,

Since the password protection is turned off but you are still being prompted for a password when downloading the PDF from the RBT annual performance review, there could be other factors causing this issue.

One possibility is that the PDF file itself might have been originally created or saved with password protection outside of Jotform, which would require a password to open regardless of Jotform settings.

Another possibility is that there might be a caching issue or a browser-related problem causing the password prompt to appear incorrectly.

To troubleshoot this, you could try the following steps:

1. Clear your browser cache and try downloading the PDF again.
2. Try a different browser to see if the issue persists.
3. Check the original PDF file outside of Jotform to verify if it is password protected.

If none of these steps resolve the issue, please provide more details about how the PDF is generated or attached, so we can assist you further.