Account not showing my forms

When logging into my account, I dont see my forms. They randomly disappear all my data/information is like I am starting a new account but the folders are showing but nothing in them. Then if a I wait and login again later, they are there. This is happening often.

Hi Technology,

Thanks for reaching out to Jotform Support. I understand that your forms are sometimes not showing up when you log into your account, and the folders appear empty, but then the forms reappear later. This can be concerning, and I want to help you resolve it.

To assist you better, could you please provide the asset ID, asset name, or URL of one or more of the forms that are disappearing or not showing up? This information will help me check your account and identify the issue more accurately.

Once you provide that, I can guide you on the next steps to ensure your forms and data are consistently accessible.

Hi Dennis,

Thanks for reaching out to Jotform Support. I checked your account and there are forms under it. Can you make sure to check if the Form is checked in the asssets type? Here's how to do it:

1. In the Workspace page, click on the Type button.
2. In the section the pop-ups, make sure that the Forms option is checked.

If the same thing happens again, can you send a screenshot and send it here? Here's a guide on how to attach a screenshot to your reply:

1. Open the thread in your browser. If you got a reply via email, you can click on the View this thread button.

2. Once you open the thread, scroll down until you see the Your Answer section.

3. Click the Add Image button.

4. Click the Add button to post the image on your thread.

Give it a try and let us know how it goes.