App Display issues

I have been building an app for our leadership team and when I opened it today, the blocks were slightly of,f and when I opened the building URL the setting were correct for if the block should be shrunk or not, but they are all showing up as not shrunk and they are not fixing themselves when I redo the settings that are staying large buttons. It is strange. I have been working with the apps for months and this has never happened.

Hi Tutoring,

Thanks for reaching out to Jotform Support. Let me help you with the app display issue you're experiencing.

It seems the blocks in your app are not shrinking as expected despite the settings showing them as shrunk. This could be due to a temporary glitch or a caching issue in the App Builder.

Here’s how to troubleshoot this:

1. Clear your browser cache and refresh the App Builder page to ensure you are seeing the latest version.
2. Try toggling the shrink setting off and on again for the affected blocks, then save and preview the app.
3. Check for any recent changes or updates in the App Builder that might affect block display behavior.
4. Test the app on a different browser or device to see if the issue persists.

If these steps don’t resolve the issue, please provide any additional details or screenshots, and we’ll look further into it.

Give it a try and let us know how it goes.

The issue is still persisting. It is still doing the same thing even after restarting my computer, clearing catch, and trying to redo settings. Please continue to look into it and fix it, please.

Hi Tutoring,

Thanks for the update. Since the issue persists despite clearing cache, restarting, and redoing settings, I recommend trying to reset the app layout to see if that resolves the block display problem.

Here’s how to do it:

1. Open the App Builder and click the Paint Roller icon on the top right to access the App Designer tab.
2. Go to the App Layouts tab and select a preferred layout style.
3. Click the Use Layout button to apply the layout. This will override your current custom layout.
4. If you want to undo this, press CTRL + Z (Windows) or Command + Z (Mac) immediately after.
5. If undo doesn’t work, apply the Default layout to reset the layout to its original state.

This process can help fix display inconsistencies like blocks not shrinking properly.

Please try this and share the results.

It must have been a glich when I went back in this time it is working. Thank you!

Hi Tutoring,

Thank you for the update. I'm glad to hear that the issue seems to have resolved itself and the app is now displaying correctly. It does sound like it was a temporary glitch.

If you encounter any further issues or need assistance with anything else, feel free to reach out.