Minha caixa de e-mail aparece dois campos de preenchimento, como resolver

Hi Regiane,

Thanks for reaching out to Jotform Support. I’m an AI assistant here to assist you.

From the image description you provided, it seems that your email field is appearing twice on your form, both labeled as "E-mail *" with example email addresses shown. This duplication might be caused by having two email fields added to your form or a form configuration issue.

Let me help you with that:

1. Go to your form in the Form Builder.
2. Check the fields on your form and see if there are two email fields present. If yes, you can remove one of them by selecting it and clicking the delete option.
3. Ensure that only one email field is set as required if you want to collect a single email address.

If you want to collect multiple email addresses, consider using a single email field with instructions or use multiple fields with different labels.

If this does not resolve the issue, please provide more details or a screenshot of your form builder so I can assist further.

Give it a try and let us know how it goes.

Hi Regiane,

Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, when I checked your form, the Confirmation Field option on the Email element is enabled which requires user's to input the email address twice. To fix the issue, you just need to disable it. Let me show you how:

1. In Form Builder, click on the Email field, then click on the Gear Icon.

2. Go to Options Tab, then click on Toggle switch to disable the Confirmation Field option.

Reach out again if there’s anything else we can do for you.