Skilljar Cancellation

I was the former SVP of People at Skilljar, which has since been acquired by Gainsight. Over the past few months, I've been supporting the transition under Gainsight, but today marks my final day with the company.

We’re now ready to cancel our Skilljar (assigned to hr@skilljar.com, but I no longer have access to that email or login) service as soon as possible. To clarify, Gainsight already has something similar, therefore jotform is not needed. Please note that I may lose access to the system before this is fully resolved. If you have additional questions, please reach out to Shelby Sexton, ssexton@gainsight.com.

Thank you for your support.

Hi Ashley, I understand you want to cancel your Skilljar service assigned to hr@skilljar.com. To cancel your Jotform subscription, please follow these steps:

• Log in to your Jotform account.
• Go to the Billing section under your Account Settings.
• Find your current subscription plan.
• Click on the option to cancel the subscription.

If you no longer have access to the email or login, it might be necessary to regain access or provide authorization from the new account holder to proceed with cancellation. Let me know if you need further guidance!

I don't have access to the JotForm account - but I was the previous owner. This is a unique situation.

Hi Ashley, since you no longer have access to the Jotform account, the cancellation process requires access to the account owner’s login. Generally, to cancel a subscription, you would:

• Log in to your Jotform account.
• Navigate to the Billing section under Account Settings.
• Locate your current subscription plan.
• Select the option to cancel the subscription.

If you cannot access the account, it’s important that the current account holder or authorized person initiates the cancellation. If you have any further questions or need assistance with the process, feel free to ask!

As I shared, I am the account owner. However, I no longer have access to the login information. This might be a request that is best supported by a live represented as it's not straight forward.

Hi Ashley,

One of our Support Team members will take it from here to follow up shortly.

Thank you

Hi Ashley,

The account linked to hr@skilljar.com is currently on the Starter plan. But if you need to gain access to that account, you can fill out the form in this guide to recover your account.

Let us know if there’s anything else we can help you with.