Make.com Integration: Form Not Showing

We created an API key for Make.com, started a new Scenario in Make, connected our Jotform account, chose No Team Assigned and tried to find our Form ("Submit a Request" 81945053184156) from the dropdown, but it doesn't exist. Why?

Hi newpanda,

Thanks for reaching out to Jotform Support. Let me help you with that:

When you connect your Jotform account to Make.com and try to find your form in the dropdown list, sometimes the form might not appear due to connection or synchronization issues. Here are a few things to check and try:

1. Ensure the API key is correctly created and has the necessary permissions.
2. Verify that you have selected the correct account and team (or No Team Assigned) in Make.com.
3. Refresh or reconnect your Jotform account in Make.com to update the form list.
4. Check if the form is active and not deleted or archived in your Jotform account.
5. Try creating a new scenario or reloading the form list dropdown to see if the form appears.

If after these steps the form still does not appear, it might be a temporary sync issue between Jotform and Make.com.

Give these a try and let us know how it goes.

Tried every one of them. Still the group is not listed.

Hi newpanda,

Thanks for the update. Since you have tried all the suggested steps and the form group is still not listed in Make.com, this might be an issue related to the integration or a specific syncing problem between Jotform and Make.com.

Could you please provide more details about the form or the scenario you are working on? This will help us assist you better.

I don't know how to be more clear.

The scenario is: add new jotform submissions as conversations in intercom

Hi newpanda,

Thanks for clarifying your scenario about adding new Jotform submissions as conversations in Intercom via Make.com.

Since the form is not appearing in the dropdown list in Make.com despite all troubleshooting steps, this could be due to a syncing issue or a limitation in how Make.com fetches forms from your Jotform account, especially when no team is assigned.

One suggestion is to check if the form is part of a team or folder in your Jotform account and try assigning it to a team or moving it to the main account area to see if it then appears in Make.com.

Additionally, ensure the form is active and not archived or deleted.

If the problem persists, it might require further investigation on the integration side between Jotform and Make.com.

Come on! The Form was not assigned to a Team, because we've never had - and don't want - Teams. But I added one anyway per your instruction. When them checking the Form checkbox and assigning to a team it spins forever and then ends with an error - on your side! see attached

Please move this to a live support agent

Hi newpanda,

One of our Support Team members will take it from here to follow up shortly.

FYI I also tried creating a new Scenario, and created a new API Key in Jotform. Still Form does not show. I am unassigning the form from the group I created (and don't need).

ed651ef57fc5095a84a4c3c3dbd15812

Hi newpanda,

To help resolve the issue with your form not appearing in Make.com, can you try to disconnect and reconnect your Jotform integration within Make.com to refresh the form list? Also, check if the form status is active. If the same thing happens, a screen recording would help us see exactly what’s happening. You can use Loom or upload to Google Drive/Dropbox, then send us the link.

Give it a try and let us know if you have any other questions.