我要取消訂閱與退款

您好~

我想要取消訂閱與退款，不小心按到每年訂閱，可以幫我取消與退款嗎？

Thanks for using Jotform.

在申請退款之前，請先確認您是否有有效的訂閱並取消它。您可以參考 如何取消您的Jotform訂閱 指南來操作。如果您想申請退款，請訪問 退款申請頁面 提交退款請求。提交後，我們會進行審核。請注意，如果您是通過Jotform移動應用購買，請直接通過 Google Play商店 或 Apple App Store 申請退款。更多詳情請參考 如何從Jotform申請退款。

您好～

已提出申請，編號為#c13d2960be

再請協助核可，謝謝

Hi YUE-SHIH,

Thanks for your update and providing the refund request number #c13d2960be. Our team will review your refund application and process it accordingly. We appreciate your patience during this time.

Hi Yue-shih,

Upon checking on your account, you haven't canceled the subscription yet. You can easily Cancel Your Subscription, but you’ll need to do it on the desktop version of Jotform, as it’s not yet available on the mobile app. Let me show you how:

1. On your My Workspace page, click on your Avatar/Profile Image on the top-right side of the page, and then click on Settings.

2. Under the Billing tab on the left, and beside the My Plan section, click on Change Plan.

3. Now, click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you’ll see a pop-up window with extra information about the downgrade. Just follow the instructions to continue canceling your plan.

Let us know if you need any more help.