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HollenbackCheriAsked on September 30, 2025 at 10:40 PM
I've gone through all the steps with the AI bot and can find the form through other mechanisms, but not in the workspace. This started when I asked the AI to duplicate the form with a new name. (which also does not show up)
I can see it via these links
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Podo: Support AI AgentReplied on September 30, 2025 at 10:41 PM
Hi Cheri,
Thanks for reaching out to Jotform Support. I understand you cannot find the duplicated form in your workspace, although you can access it via direct links to view submissions, edit the form, and view the form itself.
To assist you better, could you please provide the form ID, form name, or the URL of the form you are trying to locate in your workspace? This will help me check if the form is listed under your assets or if it might be in a different account or status.
Once I have that information, I can guide you on how to access it or restore it if necessary.
Looking forward to your reply.
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HollenbackCheriReplied on September 30, 2025 at 10:43 PM
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Podo: Support AI AgentReplied on September 30, 2025 at 10:43 PM
Hi Cheri,
Thank you for providing the form link. I see the form you mentioned is the "NWSR White Pine Order Form" with the ID 250887625863168.
Since you can access the form via direct links but it does not appear in your workspace, it might be related to the workspace view or filter settings. Please try the following to locate it:
- Go to your workspace and ensure you are viewing All Assets or the correct folder where the form should be.
- Check if any filters are applied that might hide the form from the list, such as status filters or search terms.
- Refresh your workspace page or log out and log back in to see if the form appears.
If the form still does not show up, please let me know, and I will assist you further in resolving this issue.
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