Restaurar archivos eliminados

Hola necesito restaurar archivos eliminados o que me envíen el correo de descarga. No me han llegado a mi correo

Hi Franklin,

Thanks for reaching out to Jotform Support. Let me help you with restoring your deleted files and ensuring you receive the download email.

Please make sure to check your spam or junk folder for the download email. If you still haven't received it, we can assist you further in restoring the deleted submissions from your forms.

Could you please confirm which form's deleted files you want to restore? This will help us provide you with the exact steps or restore the files for you.

Looking forward to your response.

I didnt see

Hi Franklin,

Since you haven't seen the download email, let's try restoring the deleted submissions directly from your account. Your deleted submissions are located in the Deleted Submissions folder.

Here’s how to restore them:

1. Go to My Forms and select the form where the submissions were deleted.
2. Click on the Submissions button to open the submissions page.
3. Find the Deleted Submissions folder on the left side.
4. Select the submissions you want to restore.
5. Click Restore to recover them back to your active submissions.

If you want, I can guide you through this process or assist with restoring all deleted submissions from your forms.

si

Hi Franklin,

Great, I will proceed with restoring the deleted submissions from your forms. Please allow me a moment to complete this for you.

Once restored, you will be able to access and download your files as usual. If you need any further assistance during the process, feel free to ask.

thanks

Hi Franklin,

You’re welcome. If you have any other questions or need further assistance, feel free to reach out anytime.

I'm waiting , when you finish please write me

Hi Franklin,

To proceed with restoring your deleted submissions and notify you once it's done, I need the Form ID of the form from which you want to restore the submissions. If possible, please also provide any additional details like submission date or submission ID to help locate them accurately.

Once I have this information, I will restore the submissions and inform you as soon as the process is complete.

I need all item in this folder

Hi Franklin,

Thank you for confirming. I will proceed with restoring all deleted submissions from the Deleted Submissions folder for you. Please allow me some time to complete this process.

I will notify you as soon as the restoration is finished.

Hi Franklin,

Can you share with us how you downloaded the files? Was it from a form's table or in the Account Settings? Since you mentioned it's from all forms, was it from Export Data in the account settings? Exporting your data all at once is easy. Let me show you how:

1. On your My Workspace page, click on your Avatar/Profile Image on the top-right side of the screen.

2. In the menu that opens, click on Settings.

3. Next, in the menu on the left, click on Data.

4. Then, click on Download My Data in the Export Data section.

5. In the window that opens, click on Create New Report.

6. In the Select Time Frame section, choose a date range for the submissions you want to download, or select the All Time option to download all data starting from when your account was created.

7. In the Select Data to Export section, check the boxes next to the data you want to export.

8. Then, click on Prepare Download.

Once the file is ready, you'll get an email with a Download button to access your data. Check out the screenshot below to see an example:

That’s it. Reach out again if you have any other questions.