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srumseyAsked on September 30, 2025 at 5:43 PM
I am using a chatbot to answer questionnaire, but when I initiate the questionnaire a phrase appears "this can take some time, would you like to fill out with Chat or open the form? " and then two options appear "Fill out manually" or "fill out in the Chat" . I want to edit the phrase which is quite poor as written and also I want to disable the ability to repond with Chat - as this is very cumbersome, especially for standard questions, name, phone number etc. How do I modify this introductory text after initiating the questionnaire and disable the fill out via Chat. I have found no way to do this either in the form or in the Chat bot control???
This is very important to have a chatbot that works correctly with the form. The text here is in Portuguese, it is the second part that I described and would like to change.
Steve
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Ronald JotForm SupportReplied on September 30, 2025 at 6:46 PM
Hi Steve,
Thanks for reaching out to Jotform Support. In order to thoroughly troubleshoot the issue you're experiencing, our team would like to clone your AI agent along with its associated knowledge base. By replicating your environment, we can more accurately diagnose the problem and work on a tailored solution. Rest assured that all data will be handled securely and used solely for troubleshooting purposes in line with our strict privacy and security policies. Once the issue is resolved, the cloned AI agent and all associated data will be deleted. Can you confirm that we have your permission to go ahead with this process?
Once we hear back from you, we'll have a better idea of what's going on and how to help.
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srumseyReplied on October 1, 2025 at 5:58 PM
Sure that's fine. This issue of not being able to Edit this message and option of the agent to execute the form is a very serious flaw. As well, I noticed that the form executed through the agent also looses its formatting and the questions do not retain the same responsiveness as when the form is accessed directly. Another downside to use the agent to execute a form. Thanks for your consideration
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Lorevie JotForm SupportReplied on October 1, 2025 at 6:43 PM
Hi Steve,
I checked your latest AI Agent, and it seems to have been deleted now. Check out my screenshot below:
Since you have multiple AI Agents, can you share with us the link to the AI Agent that you're having issues with?
When we hear back from you, we’ll be ready to move forward.
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