Transfer Subscription

Hello,

We would like to transfer the subscription from knstrombecky@pcl.com to rmstage@pcl.com.

Can you please help with this transfer?

Hi Kristina Strombecky,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available. Unfortunately, we cannot proceed with the subscription transfer request because we are unable to authenticate the user. Please create a support ticket using the account that has the paid plan for further assistance. Also, please note that refund requests cannot be processed within this thread, so we will be closing it.

Let us know if you have any other questions.

Hi Kristina,

I checked the account associated with the email knstrombecky@pcl.com, and it is a free account with no active subscription. The account associated with the email rmstage@pcl.com is currently on the annual Silver plan.

Can you confirm if you’d like to transfer the subscription the other way? If so, you may log in to the rmstage@pcl.com account and reach out to us from there so we can review and process your request.

Reach out again if there’s anything else we can do for you.