Email address still linked to a deleted Jotform account

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    Kierra Longmire
    Asked on September 30, 2025 at 1:59 PM

    I was updating my email to my account and it created a whole account with the email I was trying to update for this one so I deleted the account that had the new email I wanted to use and tried to redo it however its still saying the email is already linked to an account it has been deleted 

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    Podo: Support AI Agent
    Replied on September 30, 2025 at 1:59 PM

    Hi Kierra, I understand you're having trouble updating your email because it's still linked to a deleted account. You may want to recover your Jotform account. You can find more information via the button below.
    Recover Your Jotform Account

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    Kris JotForm Support
    Replied on September 30, 2025 at 2:29 PM

    Hi Kierra,

    Thanks for reaching out to Jotform Support. The Jotform account linked to the email address you used to reach us was deleted successfully. But it will take 30 days before the Jotform account is permanently purged from our system. As a workaround, you'll need to replace the email address of the deleted Jotform account to free it up.

    Once the email address is freed up, you can use it to change another Jotform account's email address. To change your email account, It's easy to set up. Let's do it:

    1. On your My Workspace page, click your Profile Picture in the top-right corner.

    2. In the dropdown menu, click on Settings to open your Account Page in a new tab.

    3. On the left of the page, click on Account, to update general information.

    4. Hover down and click Edit next to your current email address.

    How do I change to a new email address?  Image 1 Screenshot 40 Screenshot 10 Screenshot 10

    5. Enter your new email address and click Save.

    How do I change to a new email address?  Image 2 Screenshot 51 Screenshot 21 Screenshot 21

    6. If Require Verification to Change Email is enabled in your Privacy Settings, you’ll first receive an authentication code at your current email, write this code that is sent to your email to proceed. And click on Verify below the code to continue.

    How do I change to a new email address?  Image 3 Screenshot 62 Screenshot 32 Screenshot 32After that, Jotform will send a verification email to your new email address. Click Verify Now in that email to confirm the change. Once verified, you’ll see a confirmation message, and a separate email will also be sent to your old address notifying you that the account email has been updated. We also have a guide about how to change your account's email address that you can check out.

    I've reactivated the deleted Jotform account. You can now continue following the steps shown above.

    Let us know if you have any other questions.

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