Account: Locked out

Could I have help accessing my account? It has been locked.

Hi Standrick,

Thanks for reaching out to Jotform Support. Let me help you with accessing your locked account.

When an account is locked, it is usually for security reasons. To regain access, you typically need to follow the account recovery or password reset process. If you have not received any instructions or reset emails, please let me know so I can assist you further.

Also, please ensure you are using the correct email or username associated with your Jotform account when attempting to log in or reset your password.

If you are part of a team and need multiple users to access the account, please note that standard plans allow only one login credential per account. For multiple users, upgrading to Jotform Enterprise or using collaboration features might be necessary.

Give it a try and let us know how it goes.

Hi Standrick,

I've gone ahead and flushed your login attempts. If you are still unable to login, you may need to reset your password. Resetting your Jotform account password is easy to do. Let me walk you through it:

1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

2. In the window that opens, click on Forgot Password?.

3. Enter your email address, and then click on Send Reset Instructions.

4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

There you go. Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information.

Reach out again if you need any other help.