Stock Error message shows up when trying to cancel gift registry entry

Hi Jotform team- as the subject line says, I'm trying to cancel a gift registry selection to free up an item for another registrant on my form. However, when I try to edit the submission from the table, I get the following error when I try to submit the update:

The event in question on the form is the Shower Better Month event on 10/1. I'm trying to just cancel the entire appointment, which should hide all the fields that only appear when an appointment time is selected (the form has "Clear when hidden" selected in the overall form settings).

Can you help me resolve this- the event in question is tomorrow, so time of of the essence.

Thanks in advance!

Hi April,

Thanks for reaching out to Jotform Support. Let me help you with that:

The "Stock Error" message you are encountering when trying to cancel a gift registry entry is related to the stock management feature in Jotform's product fields. When an item, such as the "Single kayak," is marked as out of stock, the form prevents updates that would conflict with the stock availability.

Since your form has the "Clear when hidden" option enabled and you are trying to cancel the appointment (which should hide the related product fields), the stock error may still appear because the system is detecting the item as out of stock and not allowing the update through the table.

Here’s how to resolve this issue:

1. Check the stock settings for the "Single kayak" product in your form's payment or product list field to confirm the available stock quantity.
2. Manually adjust the stock if necessary, to reflect the correct availability before editing the submission.
3. Try updating the submission again from the table after ensuring the stock is correctly set and the appointment cancellation hides the relevant fields.

If the stock is zero or marked as sold out, the form will not allow selecting or deselecting that product until the stock is replenished or adjusted.

Give it a try and let us know how it goes.

This is not a product list field. It's a gift registry, and so I'm not sure why "stock alert" would ever event appear.

Hi April,

Thank you for clarifying that your form uses a gift registry and not a product list field. The stock management and stock alert features in Jotform are primarily designed for product list fields and payment integrations where stock quantities are tracked.

In the case of a gift registry, stock errors like the one you are seeing are unusual because gift registries typically do not have built-in stock control like product fields do. This might be caused by a form condition or integration that is interpreting the item availability incorrectly.

To help resolve this issue, please check the following:

1. Review any conditional logic or calculations in your form that might be linked to the gift registry items and could be triggering stock-related validations.
2. Verify if there are any third-party integrations or widgets connected to the gift registry that might be enforcing stock limits.
3. Try duplicating the form and testing the cancellation process on the duplicate to see if the issue persists.

If none of these steps resolve the issue, it may require a deeper investigation into your form setup. Please provide any additional details about the gift registry configuration or share the form link if possible.

We are here to assist you further once we have more information.

Hi April,

When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screencast below to see my results: I went ahead and cleared your form cache, as this typically fix minor form issues. Can you go ahead and try it again and let us know how it goes? If you’re still having the same issue, we’ll look into it more to see if we can figure out what’s going on.

Reach out again if there’s anything else we can help you with.

Hi, still having the same exact issue. Are you telling me that you cloned the form, made enough submissions so that all the gift registry items were claimed (in this case, Kayaks) and then tried to cancel one of the registrations that wanted to borrow a kayak? Just want to clarify that we are on the same page about how you replicated the conditions that caused this issue.

Thanks!

Hi April,

In the screencast I shared, you’ll see that the single kayak stock started at 10. After I made a submission, it went down to 9. When I edited the entry in Tables and changed the kayak selection from 1 to 0, the stock went back up to 10.

To further test, I submitted enough entries to take all the kayak slots, but the issue still didn’t happen. When I edited an entry from 1 to 0 kayak, it correctly freed up the stock again. Take a look at the screencast below to see how it works:

Mind making a quick screen recording of what you’re seeing? Loom is an easy option, or you can upload to Google Drive or Dropbox.

After we hear back from you, we’ll know what’s going on and how to help.

Here's the Loom video: https://www.loom.com/share/e34759237a1b4485b0c5043650b0ecbe?sid=dfcba991-e8db-4864-a0e7-3133f37dc092

Hi April,

Thanks for taking the time to record that Loom video for us. It will definitely help us dive deeper into the issue. I am currently investigating further and will give you an update as soon as I can.

Hi April,

Your patience is greatly appreciated. After some additional testing by our teams, we still cannot seem to replicate the same issue you're experiencing on your end despite using an exact clone of your form.

Rest assured that we have a few suggestions to try on your end:

First suggestion would be to try creating another Quantity Gift Registry with the same functionality as the original and then hiding the original version of it. You'll want to hide the original version of it instead of deleting it so that you can preserve the data associated with it.

Do you mind giving that a try and letting me know how it goes?