Succesful referral didn't increase my form count limit

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    transcendouslife
    Asked on September 30, 2025 at 12:01 AM

    I sent 2 referrals to use jotform and have not received any extra forms to use for my free account. Yes, they have signed up and verified their account and published a form.

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    Raymond JotForm Support
    Replied on September 30, 2025 at 1:56 AM

    Hi transcendouslife,

    Thanks for reaching out to Jotform Support. I checked and see that two form count limits were added to your account recently. Your total form count limit is now 8.

    If you have additional referrals that have not been included, let us know their email address and allow us access to your account so we can heck further. Don’t worry, you can turn it off again once we’re done. Let me show you how to do it:

    1. In the top-right corner of your My Workspace page, click on your Avatar/Profile Image icon.

    2. In the Dropdown menu that opens, click on Settings.

    Succesful referral didnt increase my form count limit Image 1 Screenshot 50

    3. Next, in the panel on the left, click on the Security tab.

    4. If you haven’t opened your Security page in a while, it’ll ask you to verify. To do that, click on Send Verification Code.

    Succesful referral didnt increase my form count limit Image 2 Screenshot 61

    5. Then, enter the Verification Code you receive in your email.

    Succesful referral didnt increase my form count limit Image 3 Screenshot 72

    6. Finally, at the bottom of the page, toggle the Jotform Support Access to the On position.

    Succesful referral didnt increase my form count limit Image 4 Screenshot 83Reach out again if you need any help.

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