Not receiving email submissions

My clients are receiving the form they submitted we sre not.

To assist you better with the issue of not receiving submissions, could you please provide the email address where you expect to receive these submissions? This will help us check the notification settings and ensure everything is set up correctly.

appearances@lawyersoncall.net

Hi Lawyers,

Thanks for providing the email address. To resolve the issue of not receiving submissions, please ensure that the notification email settings in your form are correctly set to appearances@lawyersoncall.net. Also, check your email spam or junk folder to make sure the notifications are not being filtered there.

If the settings are correct and you still do not receive submissions, consider reviewing any email filters or firewalls that might be blocking these emails.

Give it a try and let us know how it goes.

I have not made any changes to my jotform settings in months. I have confirmed that my settings are correct.

The forms are. also not arriving in my spam folder.

According to our logs, the emails were successfully sent to appearances@lawyersoncall.net. Please check your spam or junk folder. Consider whitelisting Jotform's sender email or domain to avoid future issues. Also, make sure your form's email fields and conditions are set up correctly. To prevent email bounce issues, please use valid, correctly formatted email addresses. Feel free to let me know if it’s still not working.

I need help. Everything is set up correctly as far as I can tell. Not in Spam Folder.

We have been receiving our forms without issues the last few months. We have made no changes to jotform or to our settings in jotform.

Please help.

Hi Lawyers,

Since your settings are confirmed correct and emails are not in your spam folder, the issue might be related to email delivery or filtering outside of Jotform. Please consider checking your email server's spam filters or firewall settings that might be blocking or filtering emails from Jotform.

Additionally, whitelisting Jotform's sending IP addresses or domains in your email system can help ensure delivery.

If you have any email forwarding or rules set up in your email client, please review those as well to ensure they are not affecting incoming notifications.

Let me know if you need further assistance with these checks.

I have no filters. I am not receiving my Jotform in my Primary, promotions or Social folders or Spam folder.

Can I get support from a live agent?

Hi Lawyers,

One of our Support Team members will take it from here to follow up shortly.

When can I expect to hear from an agent? I have been on this help screen, waiting for 1/2 hour.

Hi leonnajman,

I checked our logs and see that emails, related to form Request For Criminal Appearance, were sent to your email address recently. Your email address isn't also in our bounce list. If the emails are not in your mailbox, including the spam or other similar folders, I suggest contacting your email administartor and ask to Whitelisting Jotform IP Addresses and Domains.

You may also consider setting up an SMTP so you can use your own email as the sender which can help with email deliverability. You can easily set up a custom SMTP to use your email sender as provider. Let me walk you through it:

1. Go to the Settings page while logged in to your Jotform account and click on Add Sender Email in the Sender Emails section.

2. In the window that opens, select Custom and click on the Continue button.

3. Enter your email provider's details, click on Send Test Email to check if it’s set up correctly, and then click on Save.

Now you should select your custom SMTP in your email properties under email settings in Form Builder, and if you’re using Workflow Builder, do the same there. Check below to see how it looks in Form Builder:

And here’s how it looks in Workflow Builder:

Give it a try and let us know if you need any help.