PDF Editor: Layout not matching Form

Hi, i am seeing an issue with submitted answers and how it is laid out. We want to print the submitted answers to PDF in the order in which it is sent to the client. When received it back, quite a few items have been pushed to the end. Please see Loom overview of the issue as of now.

Hi Eric,

Thanks for reaching out to Jotform Support. I understand that you are experiencing an issue with the layout of submitted answers when downloading them as a PDF, where some items are pushed to the end instead of maintaining the original order sent to the client.

Let me help you with that:

1. Check the PDF Editor: Go to your form's PDF Editor and review the layout to ensure the fields are arranged in the desired order.
2. Rearrange Fields: If necessary, drag and drop the fields in the PDF Editor to match the order you want the answers to appear.
3. Save and Test: Save the changes and try downloading a submission again to see if the order is now correct.

If the issue persists, please provide more details or share the Loom overview link again so we can further investigate.

Reach out again if you need any other help.

how do i confirm the layout and update it to show the correct way?

Hi Eric,

To confirm and update the layout in the PDF Editor, here’s how you can do it:

1. Open PDF Editor: Go to your Jotform account, select your form, and click on the PDF Editor option.
2. Review Field Order: In the PDF Editor, you will see the submitted fields as they appear in the PDF. Check if the fields are in the order you want them to be printed.
3. Rearrange Fields: Click and drag the fields to rearrange them into the correct order that matches how you want the answers to be displayed.
4. Save Changes: After rearranging, make sure to save your changes in the PDF Editor.
5. Test the PDF: Download a submission PDF to verify that the layout now reflects the correct order.

If you need, I can guide you through each step in more detail.

Reach out again if you need any other help.

is there any other option than just drag and drop? that takes way too long.

Hi Eric,

Besides drag and drop, you can use the PDF Editor's Auto-Layout feature, which automatically arranges fields based on the form's structure. This can save time in organizing the layout.

Additionally, you can customize the PDF template by editing the source code if you are comfortable with HTML and CSS, allowing you to precisely control the order and appearance of the fields.

If you want, I can provide guidance on using Auto-Layout or editing the PDF template source code.

Reach out again if you need any other help.

where is the auto layout?

Hi Eric,

The Auto-Layout feature in PDF Editor can be found as follows:

1. Open PDF Editor: Go to your form and click on the PDF Editor option.
2. Locate Auto-Layout: On the top toolbar of the PDF Editor, look for the Layout button or tab.
3. Apply Auto-Layout: Click on it, and you should see an option to apply Auto-Layout, which will automatically arrange the fields based on your form's structure.

If you don't see the Auto-Layout option, please let me know, and I can guide you through alternative ways to organize your PDF layout.

Reach out again if you need any other help.

i don't see this option

Hi Eric,

If you don't see the Auto-Layout option in the PDF Editor, it might be due to the current version or settings of your PDF Editor interface.

As an alternative, you can try the following:

1. Use the Default PDF Layout: In the PDF Editor, you can reset to the default layout which arranges fields in the order they appear on the form.
2. Edit the PDF Template Source Code: If you are comfortable with HTML and CSS, you can manually adjust the order of fields by editing the source code of the PDF template.
3. Contact Support for Advanced Help: If these options are not suitable, I can help you explore other ways to streamline the PDF layout process.

Please let me know if you would like detailed instructions on any of these alternatives.

Reach out again if you need any other help.

i need to talk to a human. please connect me with someone who can watch my video and give me support.

Hi Eric,

I understand you would like to speak with a human support agent who can review your video and provide assistance. I will escalate your request so that a support team member can assist you directly.

thanks

Hi Eric,

You’re welcome. If you have any other questions or need further assistance, feel free to reach out.

Reach out again if you need any other help.

Hi Eric,

When I cloned and tested your form, the same thing happened for me. After investigating it a bit, I found a solution. It’s really easy to fix. Let me show you how:

1. In PDF Editor, select New PDF.
2. From the options popup, choose Use Default Layout.
3. Your new PDF will be created using the current form layout from your form.

Give it a try and let us know how it goes.

Thank you so much! That worked for me as well. I will make sure to tell the rest of our team.