Update Address

I'm trying to update my address, but it asks for the new address and sends a verification to the old address on file. My old address on file is no longer active so I cannot verify the new one. Please help. Can you send it to my backup one on file?

I understand the issue with verifying your new address since the old one is inactive. You might want to check the option to recover your account details or update your information through the available support resources. There’s a helpful button below that can guide you on how to recover your Jotform account, which might assist you in updating your address without needing verification from the old one. Let me know if you need further assistance!
Recover Your Jotform Account

Hi Megan,

Thanks for reaching out to Jotform Support. I'll be happy to assist you.

I understand you're having issues with verifying your new email address since your original email address is now inactive.

In this case, we wouldn't be able to send a verification email to a backup email address.

To start off, I would suggest trying to recover your account details by filling out the account recovery form here.