Subscription charges changed to a different credit card

Hello,

I was wondering if it is possible to have the charges recently paid reversed and put on a different credit card? I mistakenly used the wrong one and we need to put this through our company account instead. What is the best way to go about this? Can you cancel the charges and then I will have our accounts payable department pay through their card.

I have attached the receipt.

Jen

Hi Jennifer Henriksen,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available. We understand that you mistakenly used the wrong credit card for your recent subscription charges and would like to reverse those charges to pay with a different card through your company account. To assist you better, could you please specify the reason for your refund request? This will help our refund team process your request more efficiently.

We have escalated your refund request to our refund team, and they typically respond within 24-48 hours. Please use this ticket thread for any updates or further communication regarding your request.

Let us know if you have any other questions.

Hi Jennifer,

To request a refund for your latest invoice, just fill out our Refund Request form. And our relevant team will email you once they've had a chance to look into it.

In the meantime, let us know if you have any more questions.

The reason for my refund request is that I used the wrong credit card

Ok thank you I will do that

If I ask for the refund and then re-subscribe, will I still have access to my history and data? I don't want to lose it

Hi Jennifer,

Here's a summary of what happens with your data when you cancel your subscription, request a refund, or re-subscribe:

Data retention on downgrade: When you cancel your paid plan, your account switches to the Starter (Free) plan. Your forms stay intact, but free accounts keep only up to 500 submissions; older submissions beyond this limit are deleted as new ones come in. You can still access, view, and download the remaining submissions anytime.

Deleted accounts and data: If you delete your account, we keep your data for 30 days, allowing you to recover everything during this period. After 30 days, all data is permanently deleted and cannot be restored.

Requesting a refund: Refunds must be requested via desktop by filling out a Refund Request form. Our Billing team reviews the request and, if approved, your account remains on the Starter plan.

Re-subscribing: To regain full access, download any needed data first, then choose a paid plan from your workspace and complete payment. Once upgraded, all submissions beyond the free limit will be restored and accessible again.

Feel free to ask if you need further assistance!