Jotform not sending update to Monday.com

Hello,

Our integration for the CWP - New Loan Submission form is setup to add an update when information is received in Monday.com but we have stopped getting the update. How can we get this fixed?

Thank you!

Hi Eric,

Thanks for reaching out to Jotform Support. Let me help you with that:

To fix the issue with your integration where updates from your "CWP - New Loan Submission" form are not being sent to Monday.com, please try the following steps:

1. Check the integration settings: Ensure that the integration between your form and Monday.com is still active and properly configured.
2. Reauthorize the connection: Sometimes, the connection token may expire or disconnect. Try disconnecting and reconnecting the Monday.com integration in your form settings.
3. Verify form submissions: Confirm that new submissions are being received in Jotform and that the data is complete and valid for the integration to process.
4. Review Monday.com board and permissions: Make sure the board where updates are sent exists and that your integration has the necessary permissions to add updates.
5. Test the integration: Submit a test entry on your form and check if the update is sent to Monday.com.

If the issue persists after these steps, please let us know, and we can investigate further.

Reach out again if you need any other help.

How do we disconnect and reconnect the integration? Do I have to remove the integration all together?

Hi Eric,

To disconnect and reconnect the Monday.com integration in Jotform without removing it completely, follow these steps:

1. Go to My Forms and select your "CWP - New Loan Submission" form.
2. Click on Settings at the top of the form builder.
3. Navigate to Integrations on the left side menu.
4. Find the Monday.com integration in the list of active integrations.
5. Click on the integration to open its settings, then look for an option to disconnect or remove the connection (this usually involves revoking access or disconnecting the account).
6. After disconnecting, reconnect by setting up the Monday.com integration again and authorizing the connection when prompted.

This process refreshes the connection token and can resolve issues with updates not being sent.

Reach out again if you need any other help.