Jotform answer not going to monday.com

Hello team,

I linked my Front-Desk Inquiry Form to Monday.com, added the API key, and followed the tutorials' instructions. However, when I submit an answer on Jotform, it's not updating on Monday.com. Can I please have help with that? Thank you!

Warm wishes,
Thais Dourado

Hi Jason,

Thanks for reaching out to Jotform Support. Let me help you with that:

If your Front-Desk Inquiry Form is linked to Monday.com but the answers are not updating, please check the following:

• Verify the API key: Ensure the API key you added is correct and has the necessary permissions in Monday.com.
• Check the integration setup: Confirm that the integration between your Jotform and Monday.com is properly configured according to the tutorial instructions.
• Form field mapping: Make sure the form fields in Jotform are correctly mapped to the corresponding fields in Monday.com.
• Submission triggers: Confirm that the form submissions are triggering the update action in Monday.com.

If you have checked all these and the issue persists, please provide any error messages or additional details you may have.

Give it a try and let us know how it goes.