Definiti JotForm

Hello,

I recently joined Definiti and we have some JotForms linked to our marketing initiatives. Neither my boss nor I can figure out what email our account is tied to or find any of the login information. Can someone help us?

Thanks!

Hi Ashley,

Thanks for reaching out to us for help.

Regarding your issue with not being able to find the email or login information tied to your Jotform account linked to your marketing initiatives, unfortunately, we cannot access or provide account login details for security reasons.

To regain access, please try to recall or check any email addresses that might have been used to register the account. You can also use the password recovery option on the Jotform login page by entering possible email addresses to receive a reset link.

If you still cannot access the account, you may need to provide some verification details to our support team through the official channels to prove ownership of the account.

Let us know if you need guidance on how to use the password recovery or any other assistance.

We have tried the recovery and can't figure it out. Can I please chat with someone?

Hi Ashley,

Our support team is temporarily at capacity. While wait times may vary based on current volume, I’m still here and happy to help with any questions in the meantime.

Can I get in a queue for assistance?

Hi Ashley,

One of our Support Team members will take it from here to follow up shortly.

Hi Ashley,

Thanks for reaching out to Jotform Support. While we understand your situation, we need to make sure that only registered customers or users in our system have access to existing accounts, especially when it involves highly sensitive data like PHI.

For us to verify that this is your account, can you send us the information below that you used when signing up for your subscription:

• The date you created the account:
• The number of forms and submissions in the account:
• The type of Credit Card used while upgrading the account:
• The last four digits of the Credit Card:
• The expiration date on the Credit Card:
• Amount of the last charge:
• Date of the last charge:

Once we hear back from you, we'll be able to move forward and help you get back into your account.