Transfer Account to New Email

Hello,

We need to update the primary account holder from joshua.beauvais@lynxeogroup.com to erica.jewett@lynxeogroup.com, but it is asking for a verification code sent to joshua.beauvais@lynxeogroup.com, but this email is not active anymore and no one can access the inbox.

Is there a way that you can manually transfer the account to erica.jewett@lynxeogroup.com without the verification code from the original email account?

Thank you,

Hi Joshua, unfortunately, it's not possible to transfer a Jotform account directly to another user or merge accounts. However, you can change the email address associated with your account, which will transfer ownership and all submission data to the new email. If you prefer, you can also transfer individual forms along with their submission data to another account. For more details on how to do this, you might find the option to recover your Jotform account helpful, which you can explore via the button below. Let me know if you need further assistance!
Recover Your Jotform Account