AI Agent: Invalid Customer or Secret Key When Connecting to WooCommerce

Hi,

Connecting the AI chatbot to woocommerce looks easy but AI chatbot says invalid customer or secret key. I tried with many ones, same answer each time.

I'm sure the keys are the good ones.

Thanks for your help

Hi Kevin,

Thanks for reaching out to Jotform Support. The error you encountered typically points to an authentication problem between the AI chatbot and WooCommerce. Here are some steps you can try to resolve the issue:

• Double-check that you are using the correct customer key and secret key exactly as provided by WooCommerce, without any extra spaces or characters.
• Ensure that the keys you are using have the necessary permissions and are active in your WooCommerce settings.
• Try regenerating new API keys in WooCommerce and use those to connect the AI chatbot.
• Clear your browser cache or try connecting from a different browser or incognito mode to rule out any session-related issues.
• Verify that your WooCommerce store URL and API endpoint are correctly set in the AI chatbot integration settings.
• Check if there are any firewall or security plugins on your WooCommerce site that might be blocking the connection.

Give it a try and let us know if you have any other questions.