QR code is not showing in Form

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    hatcc
    Asked on September 28, 2025 at 11:48 PM

    I used to get a QR code. Why am I NOT getting a QR Code now? I am using a Phone number for the QR code.QR code is not showing in Form Image 1 Screenshot 70

    See the settings of the fields

    QR code is not showing in Form Image 2 Screenshot 81

    QR code is not showing in Form Image 3 Screenshot 92

    QR code is not showing in Form Image 4 Screenshot 103

    QR code is not showing in Form Image 5 Screenshot 114

    QR code is not showing in Form Image 6 Screenshot 125

  • Profile Image
    Christine JotForm Support
    Replied on September 29, 2025 at 2:03 AM

    Hi hatcc,

    Thanks for reaching out to Jotform Support. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screencast below to see my results:

    QR code is not showing in Form Image 1 Screenshot 20

    I've cleared your form cache to resolve any temporary issues and can see that your form is working fine. Can you go ahead and try it again and let us know how it goes? If the same thing happens again, can you try to remove the Dynamic QR code widget and re-add it again to see if this will resolve the issue? You can also send us a screen recording of what's happening so that we can try to replicate it on our end. You can upload it to Google Drive, Dropbox, or record with Loom and send us the link.

    Give it a try and let us know how it goes.

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