May I know the reason for error?

This is very confusing, and I even cannot approve or reject.

Hi HQ,

Thanks for reaching out to Jotform Support. Let me help you with that:

The error you are experiencing that prevents you from approving or rejecting is likely due to missing required configurations in your approval workflow. For example, if an approval step is missing the approver's email address, a red error indicator will appear on the element in the Workflow Builder.

You can click on the red error icon on the approval element or at the top right corner of the Workflow Builder to see details about the error. From there, you have the option to either cancel or restart the approval flow after fixing the issue.

Please check your approval workflow for any missing required fields or settings, especially the approver's email address, and update them accordingly to resolve the error.

Let us know if you need further assistance.

Reach out again if you need any other help.

There is no details when I clicking the red error icon on the approval element, and also the workflow setting is no error showing to reminder. Please advise.

Hi HQ,

Since there are no details showing when you click the red error icon and no error reminders in your workflow settings, I suggest reviewing your approval workflow carefully to ensure all required fields, especially the approver's email, are properly filled. Sometimes, subtle configuration issues can cause this behavior.

You might find it helpful to explore the workflow creation guide available through the Show Guide button below for detailed steps and tips on setting up your approval flow correctly.

Feel free to share any other details or questions you have!
Show Guide

Please refer this to human and answer me with a suitable advise.

Hi HQ,

I understand your request to have this issue referred to a human support agent for further assistance. I will escalate your case accordingly so that a support team member can provide you with suitable advice.

Thank you for your patience.

Reach out again if you need any other help.

Hi HKSR_HR,

 I understand the issue, but I’ll need a bit of time to work out a solution. I’ll get back to you shortly.

Hi HKSR_HR,

I tried cloning your form to test it, and I got the same result. This is how to fix it:

1. Ensure that your 1st and 2nd approver email fields are filled. Otherwise, the approval emails won't have value to pull from.
2. Alternatively, you can enter the approver's email address in the Approval element settings. Check out our guide on How to Set Up Approval in Jotform Workflows to learn more.

On my test, I entered my email as the recipient instead of pulling from the 2nd approver email field, since it was hidden and there are no conditions putting value into it:

After submitting the form, the Approval email was received. I've attached a screenshot of the Inbox for reference:

Give it a try and let us know if you have any other questions.