Monthly submission limit reached

Hello, my account shows that the submission limit has been reached. I deleted hundreds of records in the folder, but it still shows as full. What could be the reason? Can you help me check and resolve this?

Hi wangye6216,

Thanks for reaching out to Jotform Support. I checked your account and see that youv'e reached your account's monthly submission limit of 2,500. Note that this limit doesn't change if you delete your form submissions as its based to the number of submissions you received within your billing monthy.

Your monthly usage reset date is every 5th of each month which means that you'll be able to receive more submissions again by October 5th, 2025. You can easily check your account's monthly reset date in Jotform. Let me show you how:

1. On your My Forms page, click on your Avatar/Profile Image on the top-right side of the page, and then click on Settings.

2. Go to Usage in the menu on the left, and beside the Monthly Usage section, you’ll see your limit reset date.

You may consider upgrading your account to increase your limits immediately, and start accepting more submissions. Upgrading your account is easy. Let me show you how:

1. Log in to your Jotform account, go to the Pricing page, and click on Upgrade under the subscription plan you want.

2. In the Choose Your Payment Schedule section, select Yearly or Monthly.

3. Then, enter your billing details in the Billing details section.

4. In the Choose your Payment Method section, select Credit/Debit Card or PayPal.

5. If you choose Credit/Debit Card, you can enter your Credit/Debit Card information below the Credit/Debit Card option.

6. Next, in the top-right corner of the page, in the Summary section, tick the box next to I’ve read and agree to the Terms of Service, and click on Pay.

But, if you select PayPal as the payment, a PayPal Payment window will open, where you can log in and complete your payment after clicking on the Pay with PayPal button. Check out this screenshot below:

After the subscription is successfully paid, the features and limits for the chosen subscription plan will be applied to your account right away.

Reach out again if you have any other questions.