My conditional thank you pages are not working

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    bryantcbre
    Asked on September 28, 2025 at 12:27 PM

    https://form.jotform.com/252667722939168

    I have a conditional thank you pages set up. I want the thank you page to say "you're ready" if the readiness score is above 80, "Almost ready "if between 79 and 50, and "not ready" if score is below 50. I believe i have set up the logic correctly but when i put dummy data into the form it shows the "almost ready" thank you page for all entries, regardless of the readiness score

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    Reymae JotForm Support
    Replied on September 28, 2025 at 1:08 PM

    Hi Brittney,

    Thanks for reaching out to Jotform Support. I cloned and tested your form, and I ran into the same issue. The good news is, there’s a quick fix. Here’s how:

    1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
    2. In the menu on the left side of the page, click on Conditions.
    3. Hover your mouse on the second conditional logic, and then click on the Pencil icon.
    4. Change the IF rule from Any to All, and then click on Save button.

    My conditional thank you pages are not working Image 1 Screenshot 30

    Check out the screencast below to see my results:

    My conditional thank you pages are not working Image 2 Screenshot 41

    Take a peek at our guide on How to Change Your Thank You Message Conditionally to learn more.

    Give it a try and reach out again if you have any other questions.

  • Profile Image
    bryantcbre
    Replied on September 28, 2025 at 2:56 PM

    Thank you!


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