Unable to Contact Enterprise Due to Free Email

I'm trying to get a quote for a group price for Jotform, but it won't let me complete the form because the free account I've used to convince others it's a good program, apparently blocks access to the enterprise Contact Us account.

I just need to find out what the price would be for a small non-profit organization, for 5 users, to conduct surveys and voting.

Thanks.

Hi Jeff! For a small non-profit organization like yours with 5 users, Jotform offers several discounts and campaigns at different times of the year. These discounts and campaigns are available only when upgrading to a higher tier yearly plan. We also provide special discounts for non-profit and educational organizations. I suggest checking our Discounts page for more details—you can find it easily through the button below labeled 'Check our current campaigns.' If you have any other questions or need more info, just let me know!
Check our current campaigns

What about multiple (5) users so we can use the share the same forms and templates. It does us no good to pay for what we get from the free account if we can't use multiple people.

Hi Jeff,

Regarding your question about multiple users sharing the same forms and templates, Jotform's standard plans typically allow only 1 user per team. This means that each user would need their own account to access and manage forms individually.

For collaboration among multiple users, especially in a small non-profit organization, you might want to consider Jotform's Enterprise plan or other higher-tier plans that support team features and user management. These plans enable sharing forms, templates, and collaborative work among multiple users.

If you need a specific quote or more details on plans that support multiple users sharing forms, it would be best to contact Jotform sales directly through the appropriate channels, as the free account and lower-tier plans have limitations on user collaboration.

Yes, that is the point. But emails to enterprise are blocked because my email address is associated with a free account.

Hi Jeff,

I understand the difficulty you're facing with the enterprise contact form being blocked due to your free account email. Unfortunately, this restriction can occur to prevent access from free accounts to enterprise-specific support channels.

To move forward, I recommend trying to reach out to Jotform sales or support using an alternative email address not linked to a free account. This should allow you to access the enterprise contact options and get a proper quote for your organization's needs.

If you need further assistance or guidance on this, feel free to ask.

I don't have an alternate email.

Hi Jeff,

Since you don't have an alternate email, another option is to upgrade your current free account to a paid plan. This upgrade might grant you access to the enterprise contact channels and allow you to request a quote for your organization.

Alternatively, you could try reaching out to Jotform through their social media channels or other public contact methods to explain your situation and request assistance with obtaining a quote for your non-profit.

If you need more guidance on upgrading or other contact options, please let me know.

I really think this is just wasting my time. If an actual human ever sees this, send me an email so we can see about using this product - instead of another one.

Hi Jeff,

I understand your frustration, and I want to make sure you get the assistance you need. I have notified our support team, and a human agent will reach out to you via email to discuss your needs and help you explore using Jotform for your organization.

Thank you for your patience.

Hi Jeff,

Thanks for reaching out to Jotform Support. You’ll need to use a business or organization email address to fill out the form. Free email services like Gmail, Yahoo, or Outlook.com are not accepted on the Enterprise Sales contact form. Since the Enterprise Sales contact form requires a non-free email, can you provide the information like you're filling out the form here, and we'll forward that information to the sales team?

• Your name:
• Email address:
• Phone number:
• Company’s name:
• Country:
• If in the United States, which State:

Once we hear back from you, we'll be able to help you with this.

Hi Jeff,.

Additionally, you can collaborate with other users on a specific form without having them log in to your account or upgrading to Enterprise. If you want to have them help build a form, sharing the Collaboration link with your teammates is really easy. Let me show you how:

1. On the top-right side of the Form Builder page, click on Add Collaborators.
2. In the window that pops up, click on Copy Link and then just share that link with your teammates.

On the other hand, they can manage your submissions by Sharing Your Submission Tables to Collaborate. You can easily share your Jotform Tables with others using the Share button. Let me show you how:

1. On the Jotform Tables page, click on the Share button on the top-right side of the page.
2. Click on Share Settings and set your Table’s privacy options.
3. Now, click on Go Back in the top-right corner of the panel and use the Generated Link or the Invite by Email feature to invite people.

You can easily revoke the invites you’ve sent to others. Let me walk you through it:

1. While in Tables, click on the Share button to open Share Table.
2. Now, click on the avatars/icons of the people you invited next to the Shared with section.
3. Select the users that you want to revoke the access to by checking the boxes on the left, and click on Revoke.
4. Then, click on the Yes, Delete button. That’s it, you’re done.

Reach out again if you have any other questions.