Payment widget is no longer showing on the form

It is not allowing the customer to see the buttons or pay

Hi Pookies! To help you better with the PayPal checkout issue on your form, could you please share the form ID or the URL of the form where the problem is happening? I'll check it out and guide you on what to do next.

Hi pookiespetacademy,

Thanks for reaching out to Jotform Support. When I cloned and tested your form, the same thing happened for me. After investigating it a bit, I found that your payment widget no longer exists on your form. Have you removed your payment widget on your form? If so, can you re-add it again for us to see if we can replicate the issue on your form? 

Once we hear back from you, we can help you sort this out.

Yes I did delete it. I will readd it

I added the payment widget back.

Hi Pookiespetacademy,

I've cleared your form caches; your forms are now refreshed. Can you clear your web-browser caches and then try again using Google Chrome's incognito mode? When I accessed your Sign Form in the Google Chrome web-browser, I could not replicate an issue. I was able to see the PayPal Checkout option at the final stage of your form. Let me share the screenshot below:

Can you ask your form fillers to clear their web-browser caches, then try again? If the issue persists, then can you run a test and share with us the screencast's public link using Loom or Google Drive? So, we can look into this again?

Give it a try and let us know how it goes.