Table collaborator: error when downloading multiple PDF Files

You're not authorized to use (/generateMultiplePDFs) [401]

i share a table with other collaborators. when they try to download multiple pdfs at once they got this message

Note(i gave them full access for every thing)

could you please help ?

Hi Royal,

Thanks for reaching out to Jotform Support. Let me help you with that:

The error message "You're not authorized to use (/generateMultiplePDFs) [401]" that your collaborators are encountering when trying to download multiple PDFs at once, despite having full access, usually relates to permission settings within Jotform Tables.

Here’s how to address this:

1. Check the Share Settings: Even if you gave full access, verify the specific permissions in the Share Table window. Click the Share button on the top-right of your Jotform Table, then open the Share Settings panel.
2. Review Privacy Options: Ensure the table is not set to Private Table with limited permissions. You may want to set it to Company Access or Public Table depending on your needs.
3. Confirm Collaborator Role: Make sure collaborators have the role of Collaborator (not just Read Only or Commenter) which allows downloading and printing submissions.
4. Apply Limitations: Check if there are any limitations applied that restrict the download or print buttons for collaborators.

Adjusting these settings should resolve the authorization issue when downloading multiple PDFs.

Give it a try and let us know how it goes.

I did al this but same problem exists

Hi Royal,

Thanks for the update. Since you have already checked the permissions and the issue persists, this might be related to a specific limitation or a bug with the multiple PDF download feature for collaborators.

To further assist you, I recommend verifying if the collaborators are logged into their Jotform accounts while attempting the download, as authorization errors can occur if they are not authenticated properly.

If they are logged in and the issue continues, it may require deeper investigation on our side to identify any backend restrictions or bugs affecting this functionality.

We appreciate your patience while we look into this.

they are logged in and the issue continues

Hi Royal,

Thank you for confirming that your collaborators are logged in and the issue still persists. Given this, the problem may be due to a backend restriction or a bug affecting the multiple PDF download functionality for collaborators.

At this point, our support team will need to investigate this further to identify the root cause and provide a solution.

We appreciate your understanding and patience as we work on resolving this issue.

Hi rpharmacies,

Can you let us know, have you shared PDF Documents with other users, from PDF Editor? Are there any issues with downloading a single PDF Document? Also, If you can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.

Yes i shared the pdf document with them with full access

Hi rpharmacies,

I tested your form and had the same issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.



Hi,

Hi Tan_Wei_weili,

I’ve gone ahead and moved your question to a separate thread to keep things tidy, and someone from our Support Team will help you out with it here.

Hi rpharmacies,

We just heard back from our developers, and they notified us the issue should be resolved. Test it, and let us know if there is anything else.

Reach out again if you have any other questions.