I reset my password but haven´t recived instructions o reset email.
Podo: Support AI Agent
Replied on September 26, 2025 at 12:33 PM
Hi Antonio, to help you with the password reset email, could you please provide the email address or username associated with your account? This will help us check the issue more accurately.
Ronald
JotForm Support
Replied on September 26, 2025 at 12:46 PM
Hi Antonio,
Thanks for reaching out to Jotform Support. I checked your email address and it is only connected to a Guest account. Guest accounts are temporary accounts with one-time login only so you won't be able to receive a reset password email. You can use the same email address of your Guest account to create a Starter account. To create a new account, you can go to this link.
If you're referring to another account, can you share with us either the email address, username, or a link to the form that you've made using the account?
Reach out again if there’s anything else we can help you with.
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