Is it possible to get access to the account rather than set a new one up from scratch?

  • H
    Helen Butler
    Asked on September 26, 2025 at 9:32 AM

    Stanley House Hotel and Spa did have a paid account which has lapsed and we would like to reactivate. However we do not have log in details anymore or know whose email the account was linked to (they will likely have left the business and email account no longer active). Is it possible to get access to the account rather than set a new one up from scratch? Any assistance would be appreciated. 

  • Profile Image
    Kris Ann JotForm Support
    Replied on September 26, 2025 at 10:08 AM

    Hi Helen,

    Thanks for reaching out to Jotform Support. You can fill out our Account Recovery Form for us to verify the ownership of the account and recover it. Make sure to include all relevant information related to your account, so the team can verify the legitimacy of the request and assist you with it.

    Let us know if you need any other help.

Your Reply