Are you referring to the active form limit or the monthly submission limit?
Jason
JotForm Support
Replied on September 26, 2025 at 2:05 AM
Hi Clara,
The email you used to contact us is linked to a Guest account, which is only given a one-time login. Can you provide us with another email address or username that the account might be under, or the URL of a form?
Once we hear back from you, we can help you sort this out.
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