I need help updating my account password

Please let me know how we can update our account. Thank you!

Hi Kayla, I can help you with that! To start, could you please provide your username or the email address associated with your Jotform account? Once I have that, I'll guide you through the password reset process.

Hi Kayla, 

Thanks for reaching out to Jotform Support. I checked the email address you used to create this thread, and I noticed that you only have guest account. Our guest account is a one-time login feature, you'll first need to create a Starter account. Don't worry, you can still use the same email address you used for your guest account. Sign up for a free account. Then, you can Upgrade your account is easy. Let me show you how:

1. Log in to your Jotform account, go to the Pricing page, and click on Upgrade under the subscription plan you want.

2. In the Choose Your Payment Schedule section, select Yearly or Monthly.

3. Then, enter your billing details in the Billing details section.

4. In the Choose your Payment Method section, select Credit/Debit Card or PayPal.

5. If you choose Credit/Debit Card, you can enter your Credit/Debit Card information below the Credit/Debit Card option.

6. Next, in the top-right corner of the page, in the Summary section, tick the box next to I’ve read and agree to the Terms of Service, and click on Pay.

But, if you select PayPal as the payment, a PayPal Payment window will open, where you can log in and complete your payment after clicking on the Pay with PayPal button. Check out this screenshot below:

After the subscription is successfully paid, the features and limits for the chosen subscription plan will be applied to your account right away.

Reach out again if you have any other questions.