Password change request not found

Massive issue with this. Forced password change and now I cant proceed

Hi RG, I understand the frustration with the forced password change. Could you please provide your username or the email address associated with your Jotform account? This will help me assist you better with resetting your password.

info@rgcarpentry.co.nz

Hi RG, thank you for providing your email address. I will now proceed with assisting you to resolve the password change issue. Please hold on for a moment while I work on this for you.

How is this going? seems to be taking a while

Hi RG, I appreciate your patience. I'm currently working on resolving the issue with your password change request and will update you as soon as possible with the next steps.

why is this taking so long?

Hi RG, a member of our Support Team has taken over your request and will assist you further. I will no longer be responding in this thread. Thank you for your understanding.

Hi RGCarpentry,

Thanks for reaching out to Jotform Support. I checked the email logs and can confirm that an email with the Subject: Update your password is sent to your email. You may try checking your spam/junk folder in case the email was redirected there. You need to open that email to proceed updating your account password. If needed, you can try resetting it once again. Let me show you how:

1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

2. In the window that opens, click on Forgot Password?.

3. Enter your email address, and then click on Send Reset Instructions.

4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

There you go. Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information.

Reach out again if you need any other help.