Looking up email associated with our account

We have a userid, SCHForms, whose password needs to be reset because it hit the 90 day limit. We clicked on the Forgot Password link and it says that reset instructions have been sent. However, we are not sure which email this would have gone to. Is there a way to figure out which email address SCHForms is associated with?

Hi Robert, to help you find the email address associated with the SCHForms user ID, could you please provide any additional user information you might have, such as the email address or username linked to that account? This will help us assist you better.

The username linked to the account is SCHForms.

According to our logs, the emails were successfully sent to your address. Please check your spam or junk folder. Consider whitelisting Jotform's sender email or domain to avoid future issues. Also, make sure your form's email fields and conditions are set up correctly. To prevent email bounce issues, please use valid, correctly formatted email addresses.

We do not know which address the email would have been sent to.

Hi Robert,

Unfortunately, for security and privacy reasons, we do not have the ability to disclose the email address associated with a user ID directly. The password reset instructions are sent to the email address registered with the account, but this information is not visible to us or users for protection.

If you are unsure which email address is linked to your account, you might want to check with your organization's administrator or the person who set up the account. Alternatively, if you have access to any account-related communications or records, those might help identify the registered email.

If you continue to have trouble accessing the account, please consider creating a new account or contacting your organization's support for further assistance.

Hi Robert,

The account you are referring to is associated with the email address **M***@***m*i*.**m. If you recognize this email address, then you can reset the password. If not, then you'll have to contact the account owner so, they can reset the password. Resetting your Jotform account password is easy to do. Let me walk you through it:

1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

2. In the window that opens, click on Forgot Password?.

3. Enter your email address, and then click on Send Reset Instructions.

4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password. That's it.

Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information.

Let us know if there’s anything else we can help you with.