Subject: Assistance Required – Disabled Forms and Save Settings

Subject: Assistance Required – Disabled Forms and Save Settings

Hi JotForm Support,

I hope you’re well. I am contacting you regarding a couple of issues we are experiencing with our forms.

1. Disabled Forms

• The following forms appear to be disabled in our account:
• Client Data Sheet
• Customer Completion Notes
• Could you please advise why these forms are disabled and how we can restore them?

1. Form Save Settings

• When saving forms, the submission link is currently directed to r.turner@rayturnertechnologies.com
• , rather than our intended staffrayturnertechnologies@gmail.com
• .
• I believe this may be due to the account being under r.turner@rayturnertechnologies.com
• . Is there a way to resolve this so that saved forms go directly to our staff email?

Thank you in advance for your assistance. Please let me know if you require any further information from our side.

Kind regards,

Ray Turner

Director

Ray Turner Technologies

M: 0448 141 747

E: r.turner@rayturnertechnologies.com

W: www.rayturnertechnologies.com

Hi Ray,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding the disabled forms "Client Data Sheet" and "Customer Completion Notes," forms can be disabled for various reasons, including potential violations of Jotform's Terms of Use. To assist you accurately, could you please confirm if these forms contain any fields requesting login credentials or sensitive information?

For the issue with the form save settings directing submissions to r.turner@rayturnertechnologies.com instead of your intended staff email, this is typically linked to the account email. Unfortunately, the submission notifications will be sent to the email associated with the account. However, you can set up email notifications or autoresponders within each form to send submissions to your desired email address (staffrayturnertechnologies@gmail.com).

Let me know if you need detailed steps on how to adjust the email notifications or if you have any other questions.

Give it a try and let us know how it goes.

Hi JotForm Support,

Thank you for your quick response.

Regarding the disabled forms Client Data Sheet and Customer Completion Notes, these forms do not contain any fields requesting login credentials or sensitive information. Could you please advise the next steps to restore them?

For the form save settings, thank you for clarifying. We would appreciate detailed steps on how to set up email notifications or autoresponders so that submissions are sent directly to staffrayturnertechnologies@gmail.com

.

Looking forward to your guidance so we can get these forms fully functional.

Kind regards,

Ray Turner

Director

Ray Turner Technologies

M: 0448 141 747

E: r.turner@rayturnertechnologies.com

W: www.rayturnertechnologies.com

Hi Ray,

Thank you for the clarification regarding the disabled forms. Since these forms do not contain any fields requesting login credentials or sensitive information, the next step would be to review the forms for any other potential issues or violations that might have caused the disablement. You can also try re-enabling the forms directly in the Form Builder if you have access.

Regarding setting up email notifications to send submissions to staffrayturnertechnologies@gmail.com, here’s how to do it:

1. Open your form in the Form Builder.
2. Go to the Settings tab at the top.
3. Select Emails from the left menu.
4. Add a new Notification Email by clicking "Add an email" and choosing "Notification Email."
5. Edit the Recipient Email in the Recipients tab to staffrayturnertechnologies@gmail.com.
6. Save your changes.

This will ensure that form submissions are sent to the specified staff email address.

If you need further assistance with re-enabling the forms or setting up notifications, please let me know.

Give it a try and let us know how it goes.

Hi rturner414,

Thanks for reaching out to Jotform Support. You can use the steps provided by Podo for your email problem. Also, the reason for your other question is that there is a field in your form that contains personal data, so it is disabled. You should remove these fields and try again, otherwise the form will not work. Give it a try and reach out again if you need any other help.

Hi,

Thanks for your help so far — the forms are working well. All submissions are being emailed to staffrayturnertechnologies@gmail.com

and saved into the linked Google Drive without issue.

The only problem is when I save a form to edit later, the edit link is still being emailed to r.turner@rayturnertechnologies.com

(the original account email). I’d like everything associated with JotForms to go through staffrayturnertechnologies@gmail.com

instead.

Could you please assist with updating this so all notifications, including edit links, are directed to the staff email?

Thanks again for your support.

Kind regards,

Ray

Hi Ray,

I checked your form and noticed that you don't have an email field. Basically, when you're logged in to your Jotform Account, open a new tab to partially fill out the form and save it. It will automatically send the save and continue link to the email address associated with the account, which is your email address, r.turner@rayturnertechnologies.com.

Here's an example. When I cloned your form and opened it using a new Tab, while I was logged in to my account. The system doesn't ask me to send the save and continue link to any email address. Check out the screencast below:

This means the Drafts link will be sent to my email address associated with my Jotform Account. But, when you fill out the form using Incognito browser, and you're not logged in to your Account. The system asks you to log in to save your submission.

Additionally, there's an option to skip creating an account at the bottom. Once you click it, you will be able to send the Drafts link to a different email address. Check out the screencast below:

If you have an email field in your form, it will automatically send to the email address of the user that they added in the email element.

Give it a try and reach out again if you need any other help.