How do I download a completed form as PDF

hOW DOWNLOAD A COMPLETED FORM AS PDF? 3 OF MY FORMS ALLOW THIS, BUT ONE DOES NOT. i'M CONFUSED? THANK YOU.

"RELEASE OF INFO" DOES NOT ALLOW DOWNLOAD RESPONSES AS PDF.

THANKS.

Hi Darrel,

Thanks for reaching out to us for help. You can download the submissions from Jotform tables. Let me walk you through it:

1. Open your form's Jotform tables, and click on the Download All button at the top-right side of the page.

2. In the Dropdown, click on Download PDF.

3. Lastly, a zip file will be created and sent to your registered email.

the system will begin zipping your file uploads. You’ll see the following popup informing you that you’ll receive an email with a link to download the zipped file

Now, you mentioned your 3 other forms allow downloading the completed form as PDF, so you have one that isn't. I'm quite note familiar with the example error message you stated earlier, but can share a screen recording or screenshot, along with the form have the issue so we can further investigate it? Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

For screen recordings, you can use Loom to capture your screen and record it, then share with us here the link to the video.

Once we hear back from you, we'll be able to help you with this.

Thanks!
The one that won't convert to PDF does not offer the PDF option when I
click on the "download" button in upper right hand corner...same place I
click on the other forms...that DO allow convert to PDF. This one only
offers download to csv or Excel. The PDF option is grayed out ..but only
for this one form.
Does this help?
I can work in getting you a screen shot tomorrow if necessary.
Thanks again for your help.
Dm
...

Hi Darrel,

Can you share with us the URL of the form having the issue? You can easily find your form's URL in Form Builder. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
2. In the Quick Share tab, click on Copy Link in the Share With Link section.

Additionally, it would help us better look at the issue if you allow us access your account. Don't worry, you can turn off the support access again, once we're done checking things out.

Let me take a look at this for you. To do that, we’ll need your permission to access your account. Don’t worry, you can turn it off again once we’re done. Let me show you how to do it:

1. In the top-right corner of your My Workspace page, click on your Avatar/Profile Image icon.

2. In the Dropdown menu that opens, click on Settings.

3. Next, in the panel on the left, click on the Security tab.

4. If you haven’t opened your Security page in a while, it’ll ask you to verify. To do that, click on Send Verification Code.

5. Then, enter the Verification Code you receive in your email.

6. Finally, at the bottom of the page, toggle the Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Once you share the form URL with us, we’ll be able to help you better with this.

...

https://form.jotform.com/72011748349154
...

allow Jotform access to account is now turned ON
...

Hi Darrell,

I looked at your form's tables and found that the PDF download options are available. Take a look at the screenshot below:

The names of the available PDF downloads are both labeled as New Document 1. Can you confirm if you can't see that on your end? If so, mind grabbing a screenshot of what you’re seeing and sending it over? The screenshot you shared wasn't posted here. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.

Yes, thank you.
I did discover this. However, it's quite confusing that the other forms do
NOT have those two options, but only the grayed out PDF option, which, on
those other forms, is NOT grayed out, but ARE functional.
Why? OR, no big deal, as long as they work.
But, it IS confusing.
Thank you.
Shall I now turn OFF the sharing access I previously turned on?
...

Hi Darrell,

You can turn off the Jotform support access now. Now, coming back to your question, can you confirm if you're referring to the grayed-out Download PDF option, as shown in the screenshot below?

If so, this is normal if you have a couple of PDF templates from the PDF Editor, which will serve as an option for downloading the submission as a PDF.

But if there's only a single PDF template in your PDF Editor, the Download PDF option will be visible and is not grayed out, since there's only one option for PDF download.

If that's not exactly the issue you're referring to, can you explain a bit more so we can understand?

Keep us updated and let us know if you need any more help.

Ok. Yes. THAT IS the grayed out option I was referring to.
That explains the issue. I am surprised it has found more than one option
to download. I will figure that out from here.
I DID "remodel" that form from a previous usage, so perhaps it is confused
between the "old" settings (and that report) and the "new" settings which
would require a new template.
Thank you! I don't need anymore help on this issue.
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