Field added to published survey is not appearing

I added a phone number field to a published survey - I can see it in the editing mode but it's not appearing in the preview or published modes. It's also showing up in the submissions report and the submission confirmation email template. I have no conditions set up and I've cleared JotForm's cache and my cache. Can someone please make it appear on the form?

Behavioral Health Nutrition Volunteer Talent Survey

Hi Kaylen,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your issue with the phone number field not appearing in the preview or published survey despite being visible in the editing mode and submissions report, here are some steps you can try to resolve this:

1. Double-check the form's publish status: Ensure that after adding the phone number field, you saved the form and republished it so the changes take effect on the live form.
2. Clear browser cache and cookies: Sometimes, cached versions of the form may prevent new changes from showing. Clearing your browser cache or trying a different browser can help.
3. Verify no conditional logic is hiding the field: Even though you mentioned no conditions are set, please recheck the Conditions tab to confirm no rules are affecting the visibility of the phone number field.
4. Try previewing the form in an incognito/private window: This can help bypass any cached content and show the latest version of the form.
5. Check the form's embed or share method: If you embedded the form on a website, ensure the embed code is updated to the latest version of the form.

If after these steps the field still does not appear, it might be a technical issue that requires further investigation by our support team.

Give it a try and let us know how it goes.