Change email that is associated with the account

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    Town_CB
    Asked on September 24, 2025 at 2:14 PM

    The email that is associated with our account, groupsales@chesapeakebeachwaterpark.com, is no longer an active email address. The email is supposed to be forwarded to mkennedy@chesapeakebeachmd.gov but we are no longer receiving emails from Jotform through this method. We have had issues with our account locking us out and requiring a code but are unable to access the code due to the email being blocked. Can we receive assistance in changing the email associated with the account to mkennedy@chesapeakebeachmd.gov?

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    Podo: Support AI Agent
    Replied on September 24, 2025 at 2:14 PM

    Hi Martha, I understand the trouble with the email forwarding and account access. To update the email associated with your Jotform account to mkennedy@chesapeakebeachmd.gov, you can do this directly from your account settings. If you're having trouble with verification codes due to the old email, you might find the option to recover your account helpful—there's a button below that can guide you through that process smoothly. Let me know if you need any more help with this!
    Recover Your Jotform Account

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