Something went wrong. Please try again. Error in Spreadsheet to Form widget

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    cam.serv.engie
    Asked on September 24, 2025 at 9:24 AM

    Something went wrong Screenshot 20

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    Podo: Support AI Agent
    Replied on September 24, 2025 at 9:24 AM

    Hi cam.serv.engie,

    Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

    It looks like you encountered an error message saying "Something went wrong. Please try again." while trying to upload or use the Excel file with the widget "Spreadsheet to Form" that fills a form with values from a spreadsheet.

    Let me help you with that:

    1. Check the Excel file format: Ensure the file is a valid Excel file and that the first row contains the column headers as required.
    2. File size and content: Verify that the file size is within the allowed limits and that the data does not contain any unsupported characters or formatting.
    3. Try re-uploading: Sometimes, re-uploading the file or refreshing the page before uploading can resolve temporary issues.
    4. Clear browser cache: Clear your browser cache or try using a different browser to rule out caching issues.

    If the issue persists, please provide more details about the file or steps you are taking, so we can assist you further.

    Give it a try and let us know how it goes.

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    Shaira JotForm Support
    Replied on September 24, 2025 at 10:16 AM

    Hi cam.serv.engie,

    Our Developers are aware of this, and they’re working on it right now. We’ll let you know as soon as it’s fixed.

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    Shaira JotForm Support
    Replied on September 24, 2025 at 12:20 PM

    Hi cam.serv.engie,

    I just heard back from our Developers. They’ve resolved it, so it should be working fine now. Can you give it a try and see how it goes?

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