Form not loading properly in a mobile device

I’m experiencing this situation with one of my users: they are trying to log in both through the app and via a link on their phone, using the Chrome browser. We have already tried with Wi-Fi as well as mobile data, but it still doesn’t load properly. This is the only case among all my users. Could you please assist us?

Hi GTproyectos,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding the issue your user is facing with logging in via the app and Chrome browser on their phone, despite trying both Wi-Fi and mobile data, here are some points to consider:

• If your form is set to Private or requires users to log in, this could be why the user is having trouble accessing it. Only invited users or those with proper access can log in.
• To avoid requiring users to sign up or log in, you can share the Public URL of the form instead. This allows anyone with the link to access the form without needing to log in.
• To get the Public URL, go to your Form Builder, click the Publish tab, and under the Quick Share tab, click the Copy Link button to share it with your users.

Let me know if you need help with changing the access settings or anything else related to this issue.

Give it a try and let us know how it goes.

Hi GTproyectos,

I sent the link to my Android mobile phone, and the form loads as expected. Here's a screenshot you can refer to:

Can you tell us the user's device that runs into this form behavior? Let the user know to make sure the operating system of the device and the version of the browser and the Jotform Mobile App are updated to get the best out of the form. I've cleared the forms' caches. You can also do this on your end. Although Clearing Your Form Caches isn't done automatically, it's easy to do it manually. Let me show you how:

1. On your My Workspace page, click on your Avatar/Profile Image icon.

2. In the dropdown menu, click on Settings.

3. In the Settings menu, click on Clear Cache. And that's it, you're done.

Give it a try and let us know if you need any other help.

Hello! He is cellphone is A52. We are clear cache but problem permanency, What's is proponces solucionts?

Hi GTproyectos,

I got a Samsung A52 tested your form through a Chrome browser. The form looks like what's expected to show on a mobile device. Below is a screenshot that I captured for your reference:

Are the device, the browser, and the Jotform Mobile App on their latest versions? Can you also ask the user to restart the mobile device and try again?

When we hear back from you, we’ll be ready to move forward.